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Customer Success

Customer Success: The True Measure of Value

Thousands of organizations worldwide rely on our software and services to uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.

Our customers span myriad industries, including the automotive, banking/financial services, general business, government, healthcare, hospitality, insurance, outsourcing, publishing, retail/consumer goods, technology, telecommunications, travel, and utilities sectors. Our customers depend on us to provide innovative, yet practical, solutions that can deliver real value and measurable results.

Browse our customer success stories by solution:

Workforce Optimization

Customer Analytics

Desktop and Process Analytics


Quality Monitoring / Recording

Performance Management 

Engagement Management

Workforce Management

PCI Encryption

Back-office Operations

Branch Operations

Consulting Services

Video & Situation Intelligence