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Help Customers Complete Transactions Effectively and Efficiently

While self-service usage is on the rise, customers are not always able to complete tasks online. When they get stuck, many customers reach for the phone or give up entirely. Customer satisfaction and revenue drop, and potential customers are lost. To bridge this gap, customers need a way to get help completing online transactions in real time.

With Verint Co-Browse, organizations can enable employees to view the customer’s current web browser display from their computer or mobile device. From there, the employee can offer guidance to resolve issues or complete transactions. The solution can mask sensitive data, such as credit card information, from the employee’s view, as well as restrict employees from submitting forms on websites, helping ensure customer control of the purchase process.


Verint Co-Browse can be used in conjunction with Verint Live Chat to communicate with the customer while co-browsing.

Customer Profile

Verint Co-Browse is available as part of Verint Employee Desktop, a comprehensive solution for managing interactions in multiple channels with a unified desktop, underpinned by knowledge management, case management, and productivity-improving integration to related systems and data.

Read about how the Aberdeen Group found that an organization was able to save $280,000 per year.

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+31 20 799 1900 - Amsterdam
+31 88 010 8300 - Apeldoorn
+32 9 352 00 28 – Gent

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+44 1932 839500 – Weybridge
+44 141 533 4000 - Glasgow

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+49 721 2017634 – Germany

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+34 915 726 804 - Spain

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+48 795 999 055 – Poland


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Infographic: The CCO and Customer Engagement

Best Practice Guide

Web Chat, Co-Browse and Video Chat

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