IP Telephony represents the next great evolution in contact center communications. Audiolog™
IP Recording Server supports direct VoIP recording for contact centers that utilize the leading IP solutions,
including those by Cisco, Avaya, Nortel, Genesys, Alcatel and NEC (In addition, we support H.323 protocol systems).
Audiolog IP Recording Server receives, records, and archives Agents' VoIP audio. The same agent and call events
can be used to drive advanced recording applications including Audiolog IRIS Scheduler, criteria-based recording,
and Audiolog Screen Recording. Audiolog IP Recording Server is designed to enable compliance-based (full-time)
recording, criteria-driven recording (for example, recording calls from particular DNIS), as well as quality-focused
(part-time sampling) recording.
For more information on IP telephony recording or for case studies or detailed information on how VoIP recording works, please contact us.
